> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.vcausupport.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Creating a Support Ticket via the Client Support Portal

If you are a vCloud customer, on adHoc or paid managed services, then you have access to the vCloud Support Portal to log tickets. 

To access the vCloud Support Portal, visit:
https://ticketing.vcloudsupport.com

| **STEP # 1: LOG INTO THE SUPPORT PORTAL**

Enter your username and password to log in. These details are provided to you when you signed up to vCloud Support or one of our divisions of the vCloud Group.

![](https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/image_ej7k4y.png)

| **| STEP # 2: CREATE A SUPPORT TICKET**

Press "CREATE TICKET"

![](https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/image_ou2rnl.png)

| **| STEP # 3: FILL IN THE SUPPORT TICKET DETAILS**

Simply select the severity, category, subject/support issue, then details of the issue you have, and press create.

Let the support portal, the vCloud Admin/Support team do the rest.

![](https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/image_13rirb2.png)