> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.vcausupport.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Creating an extension for a new user to your vCloud Phone System

To create a new extension, follow these steps:

1. Log into your phone system management console, refer to article below:
[https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/](https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system-ex9ror/)

2. If the menu bar is not open, click on the four line icon. 

![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/fbdac529-1ea1-47c9-b088-1f6044840b6a.png)

3. To create a new extension click the 'extension' tab in the menu bar on the last hand side of the portal

![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/c1a4c476-47a0-4466-8284-3c0e32e84492.png)

4. Add the new users information, including the new extension number (3 digits) to the relevant boxes and then press OK

![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/3988ff17-c1e5-4a17-86db-826dc0161160.png)

5. Go to the options tab

![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/e909deda-c255-4bed-833a-c8a965a43658.png)

6. Under restrictions 'deselect' - Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked)

![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/e810c8a1-781a-453a-a011-08c841e01f0c.png)

7. Under troubleshooting (at the bottom of the page), 'select' - PBX Delivers Audio

![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/be4cdb23-2d3a-4dfc-8c9d-8b30ea585730.png)

8. Press OK

9. To finish this process you will need to provision the phone, refer to article below:
[https://helpdesk.vcausupport.com/en-au/article/how-to-provision-a-new-phone-through-vcloud-pbx/](https://helpdesk.vcausupport.com/en-au/article/how-to-provision-a-new-phone-through-vcloud-pbx-1wh5sod/)