> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to answer a second call when on a call

When you are on a call, another call can come through that needs to be answered. There are a number of ways to handle this, you can:

Refer to the articles below on how to do this:

1. Put the call on hold.
[https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-hold/](https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-hold-1kn0fmm/)

2. Shared Park the call.
[https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-shared-park/](https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-shared-park-185d8vo/)

3. Transfer the call.
[https://helpdesk.vcausupport.com/en-au/article/how-to-transfer-a-call-on-your-handset/](https://helpdesk.vcausupport.com/en-au/article/how-to-transfer-a-call-on-your-handset-dsmgci/)

4. Finish the call and hang up.