> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.vcausupport.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Viewing Closed Tickets

There is an option for users to view closed tickets and to see the tickets that have been opened in the past for reference purposes only.  **IMPORTANT NOTE** :  Tickets can ONLY be closed by **Help Desk Support** and the **IT administrator.** Tickets are closed once resolved.

To view the tickets : 

1. Log in to your Support portal account. Check this article for more info on logging in : https://helpdesk.vcausupport.com/en-au/article/logging-in-to-your-support-portal-account-1txqhby/

2. Click the VIEW CLOSED TICKETS tab as shown below:


![view closed tickets tab](https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/image_n9d4v.png)


3. After clicking that tab will display a screen like this : 


![view closed tickets window](https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/image_1iwd6om.png)

          1-  **STATUS**- displays the ticket status
          2- **ASSIGNED TO** - displays the creator of the ticket
          3- **SEVERITY** - displays the severity of the ticket
          4- **SUBJECT**- displays a brief description of the issue
          5- **DATE / TIME** - displays the date and time the ticket was created
          6- **TICKET #** - displays the system generated ticket number, clicking the ticket number will 
                                      display the ticket details, as shown in the image below : 


![ticket details](https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/image_1522jed.png)