Creating an extension for a new user to your vCloud Phone System
To create a new extension, follow these steps:
- Log into your phone system management console, refer to article below:
https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/
- If the menu bar is not open, click on the four line icon.
- To create a new extension click the 'extension' tab in the menu bar on the last hand side of the portal
- Add the new users information, including the new extension number (3 digits) to the relevant boxes and then press OK
- Go to the options tab
- Under restrictions 'deselect' - Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked)
- Under troubleshooting (at the bottom of the page), 'select' - PBX Delivers Audio
- Press OK
- To finish this process you will need to provision the phone, refer to article below:
https://helpdesk.vcausupport.com/en-au/article/how-to-provision-a-new-phone-through-vcloud-pbx/
Updated on: 12/01/2019
Thank you!