vCloud Support Australia | Help Desk

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• How to provision a new phone through vCloud Phone System Management Console

  Using the vCloud Phone System Management Console you are able to provision a new phone. To do this, follow the below steps: Go to the extension tab on the left hand side menu bar. Double click on the extension number you need to provision. ![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/a82e657f-86f1-46d4-89ePopular

• Logging into vCloud PBX Management Console

  To start using your vCloud PBX Management Console you will be emailed the log in details from vCloud Group. To log in, enter your User Name and Password into the relevant box and press Log In. Once logged in, you will see your phone system management console ![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/877597d6-18Popular

• How to transfer a call on your handset

  Within the phone system, there are two ways you are able to transfer a call. Option 1 is to Blind Transfer. This means when you are transferring you will not speak to the person you are transferring the call to. Option 2 is to Send the transfer. This means you have the ability to speak to the person you are transferring the call to, advising them who is on the phone before you complete the transfer. To transfer a call using your handset, follow these steps: Answer the incoming call PrePopular

• How to change inbound calling rules in your phone system

  With your phone system, you can change the way inbound calls are handled. You can have your receptionist take all calls and forward/transfer to other users and/or extensions. Or you can have a ring group configured with a set of pre-configured phones will all ring simultaneously until one of those users pick up or answer the call. Automatically we configure the phone system to set the inbound destination to "800 Main Ring Group" and add the default extension (usually, extension 100) to the grouPopular

• How to setup the phone system phonebook

  Your phone system has a built in shared phonebook that you can preload with contact information of your suppliers, customers and other contact numbers. As much as you can enter contacts into the phonebook via the handset, we would suggest this be done by the office/practice manager in your company. To add contacts to the phonebook, follow these steps: Log into your phone system management console, refer to article below: [https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-Some readers

• How to record and save a voicemail greeting message - Handset

  Voicemail greeting messages can be recorded through your handset. Press the 'envelope' button on the handset or dial '999' Enter your personal identification number and press # (The personal identification number was included in your welcome email that was sent to you when your phone was provisioned. If you do not have this, please consult your systems admSome readers

• How to modify a ring group

  Ring groups are great to allow multiple handsets to be able to take/transfer calls. Usually the ring group consists of 3-5 phones that the inbound calls come in on. When your phone system is setup, a ring group called "Main Ring Group" is created by vCloud and extension "000" (not emergency services number) is added to this group automatically. You can add multiple extensions to the ring group, extensions are members. To modify the members in the ring group, follow these steps: Log into yoSome readers

• How to reboot an IP Phone from the phone system management console

  To reboot your IP phone, follow these steps: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Go to the phones menu on the left Select the phoSome readers

• How to record and save a voicemail greeting message - Softphone

  Voicemail greeting messages can be recorded through your soft phone. Dial 999 and press Call Enter your personal identification number and press # (The personal identification number was included in your welcome email that was sent to you when your phone was provisioned. If you do not have this, please consult your systems administrator) Press 8 to record a new greeting message Press 0 to record your message Press # once completed your message Press 0 to save messageSome readers

• How to put a call on shared park

  When on a call, sometimes you need to park the call. This is called shared parking. This function of the phone system is enabled from your function buttons on the phone handsets themselves. On your handset (depending on model) you can have between 2-4 shared parking locations for incoming and outgoing calls, these buttons will look like this on your display: TheSome readers

• How to modify an existing extension for a new user

  If you have a staff member leave and would like to re-use an extension, there is no need to delete the extension and re-create then reprovision again, follow these steps: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-console/ Go to the extension tab in the left hand side menu bar. !Some readers

• How to use call pickup from a handset when in a ring group

  If you are the receptionist, or in a ring group (when a group of phones rings when the phone system rings), if you want to answer a second call you can use a predefined button programmed by vCloud to utilise this function. On all handsets within a ring group, vCloud Support program a specific function button called "Pickup" or "Call Pickup". This button looks like this on the phone screen display: ![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/cb7c6Some readers

• Creating an extension for a new user to your vCloud Phone System

  To create a new extension, follow these steps: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ If the menu bar is not open, click on the four line icon. ![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/fbdac529-1ea1-47c9-b088-1f6044840Some readers

• How to provision your softphone on your mobile phone/tablet device

  To provision your soft phone on your mobile phone and/or tablet device. Once your extension has been created you will receive a welcome email. Open the email Open the QR code attachment With your devices camera, scan the QR code Your soft phone will automatically provision PLEASE NOTE: If you have lost the welcome email please see your systSome readers

• Accessing the QR Code for soft phone provision

  For fast provisioning of your soft phone, follow these steps: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Click the extension tab in the left hand menu bar. ![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/3e260475-1d33-4ddc-b64c-c4Some readers

• How to apply a firmware update to your IP Phone

  Applying firmware updates to your IP phone keeps your phone up-to-date and allows for additional features to be downloaded to the phone from the manufacturer and/or phone system provider. To apply firmware to your IP Phone, follow these steps: Log into your phone system management console, refer to article below: [https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/](https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-systemSome readers

• How to put a call on hold

  To put a call on hold, follow these steps: Answer the call Press the hold button (on the handset display or using the button right of the keypad) To resume the call, press the resume button Proceed with the phone calSome readers

• How to configure your phone system office hours

  Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Go to 'settings' tab on the left Select Timezones, Office Hours & Holidays ![](https://storaSome readers

• How to access the call logs in your phone system

  To access the call logs: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Select 'call log' from the left. Your call log will automatically shSome readers

• How to change your voicemail greeting message

  Voicemail greeting message can be changed through your handset. Press the envelope button on the handset Enter your personal identification number and press # (The personal identification number was included in your welcome email that was sent to you when your phone was provisioned. If you do not have this, please consult your systems administrator) PrSome readers

• How to answer a second call when on a call

  When you are on a call, another call can come through that needs to be answered. There are a number of ways to handle this, you can: Refer to the articles below on how to do this: Put the call on hold. https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-hold/ Shared Park the call. [https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-shared-park/](https://helpdesk.vcausuppSome readers

• How to start a conference call from your handset

  Conference calls are becoming a standard feature of many phone systems. It allows you to bring multiple people, either internally or externally, to be included in a phone call or conversation. To start a conference call, follow these steps: Make the first phone call Press the Conference function button At this point you can dial another number or an inSome readers

• How to configure your phone system public holidays

  Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Go to settings on the left Select Timezone, Office Hours & Holidays ![](https://storage.crispSome readers

• How to switch between your handset, speaker and headset

  When on a call, you are able to switch between talking on your handset, through speakerphone or using a headset. To use the handset: Pick up the handset, dial a number or answer an incoming call. To use the speaker phone: Press the 'speaker' icon before dialing a number. If answered a call using the handset: Press the 'speaker' iconSome readers

• How to configure your phone system TimeZone

  Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Select 'settings' tab from the left Select the Timezone, Office Hours & Holidays icon ![](httSome readers

• How to reprovision your IP Phone from the phone system management console

  To reprovision your IP phone, follow these steps: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Go to the phones menu on the left Select thSome readers

• Giving customers access to 3CX Chat, Phone & Web Conferencing

  You may have heard us raving about these features but one of the really cool features of 3CX (our cloud and on-premise) phone system, is the ability for your customers to LiveChat, make phone calls and web conference you directly. Unlike other VoIP phone systems, this feature does not require any software or plugins to be installed on the customers end. The only requirement, is they need to be using Mozilla FireFox or Google Chrome as the internet web browser. This functionality is includedSome readers