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Cloud PBX Phone System
Knowledgebase just for our Cloud PBX phone system solution.
How to provision a new phone through vCloud Phone System Management Console
Using the vCloud Phone System Management Console you are able to provision a new phone. To do this, follow the below steps: Go to the extension tab on the left hand side menu bar. Double click on the extension number you need to provision.  to the grou
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How to reboot an IP Phone from the phone system management console
To reboot your IP phone, follow these steps: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Go to the phones menu on the left Select the pho
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How to record and save a voicemail greeting message - Handset
Voicemail greeting messages can be recorded through your handset. Press the 'envelope' button on the handset or dial '999' Enter your personal identification number and press # (The personal identification number was included in your welcome email that was sent to you when your phone was provisioned. If you do not have this, please consult your systems adm
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How to modify a ring group
Ring groups are great to allow multiple handsets to be able to take/transfer calls. Usually the ring group consists of 3-5 phones that the inbound calls come in on. When your phone system is setup, a ring group called "Main Ring Group" is created by vCloud and extension "000" (not emergency services number) is added to this group automatically. You can add multiple extensions to the ring group, extensions are members. To modify the members in the ring group, follow these steps: Log into yo
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How to setup the phone system phonebook
Your phone system has a built in shared phonebook that you can preload with contact information of your suppliers, customers and other contact numbers. As much as you can enter contacts into the phonebook via the handset, we would suggest this be done by the office/practice manager in your company. To add contacts to the phonebook, follow these steps: Log into your phone system management console, refer to article below: [https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-
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How to record and save a voicemail greeting message - Softphone
Voicemail greeting messages can be recorded through your soft phone. Dial 999 and press Call Enter your personal identification number and press # (The personal identification number was included in your welcome email that was sent to you when your phone was provisioned. If you do not have this, please consult your systems administrator) Press 8 to record a new greeting message Press 0 to record your message Press # once completed your message Press 0 to save message
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How to put a call on shared park
When on a call, sometimes you need to park the call. This is called shared parking. This function of the phone system is enabled from your function buttons on the phone handsets themselves. On your handset (depending on model) you can have between 2-4 shared parking locations for incoming and outgoing calls, these buttons will look like this on your display: The
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How to modify an existing extension for a new user
If you have a staff member leave and would like to re-use an extension, there is no need to delete the extension and re-create then reprovision again, follow these steps: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-console/ Go to the extension tab in the left hand side menu bar. !
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How to use call pickup from a handset when in a ring group
If you are the receptionist, or in a ring group (when a group of phones rings when the phone system rings), if you want to answer a second call you can use a predefined button programmed by vCloud to utilise this function. On all handsets within a ring group, vCloud Support program a specific function button called "Pickup" or "Call Pickup". This button looks like this on the phone screen display:  To resume the call, press the resume button Proceed with the phone cal
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How to access the call logs in your phone system
To access the call logs: Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Select 'call log' from the left. Your call log will automatically sh
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How to change your voicemail greeting message
Voicemail greeting message can be changed through your handset. Press the envelope button on the handset Enter your personal identification number and press # (The personal identification number was included in your welcome email that was sent to you when your phone was provisioned. If you do not have this, please consult your systems administrator) Pr
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How to start a conference call from your handset
Conference calls are becoming a standard feature of many phone systems. It allows you to bring multiple people, either internally or externally, to be included in a phone call or conversation. To start a conference call, follow these steps: Make the first phone call Press the Conference function button At this point you can dial another number or an in
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How to answer a second call when on a call
When you are on a call, another call can come through that needs to be answered. There are a number of ways to handle this, you can: Refer to the articles below on how to do this: Put the call on hold. https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-hold/ Shared Park the call. [https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-shared-park/](https://helpdesk.vcausupp
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How to configure your phone system public holidays
Log into your phone system management console, refer to article below: https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/ Go to settings on the left Select Timezone, Office Hours & Holidays  phone system, is the ability for your customers to LiveChat, make phone calls and web conference you directly. Unlike other VoIP phone systems, this feature does not require any software or plugins to be installed on the customers end. The only requirement, is they need to be using Mozilla FireFox or Google Chrome as the internet web browser. This functionality is included
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