Question 1

Logging in to your Support Portal Account

Accepted Answer

||| FOR USE ONLY BY VCLOUD GROUP CLIENTS & CUSTOMERS WITH A VALID SUPPORT CONTRACT.

To log in to your Support portal account, open a browser and go to : http://ticketing.vcausupport.com/portal/ which will then take you to this page :

support portal webpage

Log in with your username and password - please see image for username format. If uncertain about your credentials, please contact Helpdesk

login credentials

Question 2

VMWare Horizon View Client

Accepted Answer

VMWare Horizon View Client 4.10

Q: Logging in to your Support Portal Account

||| FOR USE ONLY BY VCLOUD GROUP CLIENTS &amp; CUSTOMERS WITH A VALID SUPPORT CONTRACT. <ol> <li>To log in to your Support portal account, open a browser and go to : http://ticketing.vcausupport.com/portal/ which will then take you to this page :</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/download_1r7ye4o.png" alt="support portal webpage" /> <ol start="2"> <li>Log in with your username and password - please see image for username format. If uncertain about your credentials, please contact Helpdesk</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/download-1_1eerdig.png" alt="login credentials" />

Build Date: 13th December 2018.

Windows: https://my.vmware.com/web/vmware/details?downloadGroup=CART19FQ4WIN410&productId=578&rPId=29501

MacOS: https://my.vmware.com/web/vmware/details?downloadGroup=CART19FQ4MAC410&productId=578&rPId=29502

Linux: 32-Bit: https://my.vmware.com/web/vmware/details?downloadGroup=CART19FQ4LIN32410&productId=578&rPId=29503

64-Bit: https://my.vmware.com/web/vmware/details?downloadGroup=CART19FQ4LIN64410&productId=578&rPId=29503

Browse by Platform: https://my.vmware.com/web/vmware/info?slug=desktopendusercomputing/vmwarehorizonclients/40

Question 3

Contact Us via LiveChat

Accepted Answer

Need to have quick access to support services. ACEIT Help desk can help you wiith that instantly.

Click on the blue chat icon in the bottom right hand corner too initiate a LiveChat.

This is no normal chat, we can screenshare, and even assist you with any issue you are having in real-time.

Question 4

Contact Us via Telephone

Accepted Answer

Contact us for an help desk and support issue you may be having on:

Australia 1800 825 683, (03) 9132 4400 or +61 3 9132 4400, Option #2.

Asia Pacific +63 2 85400009, Option #2.

Europe +356 2034 1618, Option #2.

United States +1 383 283 8853, Option #2.

We operate 24 hours a day, 7 days a week, 365 days a year.

If your issue is an computer related, IT issue, please log a support ticket before contact us. To log a support ticket, visit: http://ticketing.vcausupport.com/portal

|| Outside these hours please email us at help.desk@vcausupport.com or contact us on LiveChat (bottom right link of our website).

Question 5

Adobe Acrobat Reader DC

Accepted Answer

ADOBE ACROBAT READER DC

Click here: https://get.adobe.com/uk/reader/

Question 6

FoxIT PDF Reader

Accepted Answer

FoxIT PDF Reader

Click Here: https://www.foxitsoftware.com/downloads/

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