To create a new extension, follow these steps:

Log into your phone system management console, refer to article below:
https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-system/

If the menu bar is not open, click on the four line icon.



To create a new extension click the 'extension' tab in the menu bar on the last hand side of the portal



Add the new users information, including the new extension number (3 digits) to the relevant boxes and then press OK



Go to the options tab



Under restrictions 'deselect' - Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked)



Under troubleshooting (at the bottom of the page), 'select' - PBX Delivers Audio



Press OK

To finish this process you will need to provision the phone, refer to article below:
https://helpdesk.vcausupport.com/en-au/article/how-to-provision-a-new-phone-through-vcloud-pbx/
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