How to modify an existing extension for a new user
If you have a staff member leave and would like to re-use an extension, there is no need to delete the extension and re-create then reprovision again, follow these steps:
Log into your phone system management console, refer to article below:
https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-console/
Go to the extension tab in the left hand side menu bar.
![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/f68b83f9-4261-47a9-ba52-9f5fa498e28b.png)
Double click on the relevant extension number.
![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/ce7530fc-da89-478b-998d-381d15ef2683.png)
Change the User Information as needed (Firstname, Surname, Email Address and DID).
![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/8870a026-2cda-459d-a57c-9b5e816d2a2c.png)
You will need to reprovision the handset again to down the new information. To reprovision refer to article below:
https://helpdesk.vcausupport.com/en-au/article/how-to-reprovision-your-ip-phone-from-the-phone-system-management-console/
PLEASE NOTE:
You cannot change the extension number. If you need to do this, you will need to delete this extension and start again by provisioning the phone, refer to article
https://helpdesk.vcausupport.com/en-au/article/how-to-provision-a-new-phone-through-vcloud-phone-system-management-console/
Log into your phone system management console, refer to article below:
https://helpdesk.vcausupport.com/en-au/article/logging-into-vcloud-pbx-management-console/
Go to the extension tab in the left hand side menu bar.
![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/f68b83f9-4261-47a9-ba52-9f5fa498e28b.png)
Double click on the relevant extension number.
![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/ce7530fc-da89-478b-998d-381d15ef2683.png)
Change the User Information as needed (Firstname, Surname, Email Address and DID).
![](https://storage.crisp.chat/users/helpdesk/website/043b9ab8-a8fe-47d6-b600-a57b3c98321c/8870a026-2cda-459d-a57c-9b5e816d2a2c.png)
You will need to reprovision the handset again to down the new information. To reprovision refer to article below:
https://helpdesk.vcausupport.com/en-au/article/how-to-reprovision-your-ip-phone-from-the-phone-system-management-console/
PLEASE NOTE:
You cannot change the extension number. If you need to do this, you will need to delete this extension and start again by provisioning the phone, refer to article
https://helpdesk.vcausupport.com/en-au/article/how-to-provision-a-new-phone-through-vcloud-phone-system-management-console/
Updated on: 12/01/2019
Thank you!