When you are on a call, another call can come through that needs to be answered. There are a number of ways to handle this, you can:

Refer to the articles below on how to do this:

Put the call on hold.
https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-hold/

Shared Park the call.
https://helpdesk.vcausupport.com/en-au/article/how-to-put-a-call-on-shared-park/

Transfer the call.
https://helpdesk.vcausupport.com/en-au/article/how-to-transfer-a-call-on-your-handset/

Finish the call and hang up.
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