vCloud Support Australia | Help Desk
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Known issues people using their computer on a daily basis.
Hosted Exchange - Connect and Login
Browse to vCloud Hosting's Exchange Control Panel Website. URL Login with the details provided by the vCloud Hosting Team: Login Screen
Hosted Exchange - Delete / Remove Mailbox
Follow the steps outlined to connect and log into the Hosted Exchange Control Panel. If you are unsure, please follow knowledgebase artle HE1001, see below: http://urls.vcloudgroup.net/kb/HE1001 2. Once logged in you will be presented with your dashboard, for your exchange server: Hosted Exchange Dashboard **3. Select Button on the left menu - SERVICE DIR
Using an Online Electronic Faxing Service
Using an Online Electronic Faxing Service Electronic Faxing today seems to be the way the world is moving to maintain this old style of technology. We recommend a local company efax.com.au, to give you the same functionality as your traditional fax without the requirement of a phone line and equipment. Instead you use your email to send to a allocated number that is given to you and maintain your total faxing solution from your email client, like Microsoft Outlook. __**TO SETUP THE ONLINE
vCloud Remote Support with a TeamViewer ID
Do you need support quickly and efficiently. At vCloud Group and vCloud Support Australia we use the most common remote access tools so we can connect to your devices on and from any platform. It's simple, just visit our support site, see below and scroll down to TeamViewer Downloads: https://www.vcausupport.com Once downloaded, install the software on your device, contact us on 1800 VCLOUD (825683), select option # 2 for support and give us the following details
Adding the From Button in Email (Outlook 2010-2019/365)
Adding the From Button in Email (Outlook 2010-2019/365) Sometimes you need to add an additional mailbox or need to send on behalf of someone else. This requires the ability to selecting the from drop down button. To enabled this function in outlook do the following: Compose a new email. Select the options tab. Select From button from the show fields section.
Updating your VMWare Horizon Server - Zero Client
With vCloud Group rolling out the new Release Five Network in January 2019, all clients will need to update their server details in VMWare Horizon Connection Server. Add a new server by clicking in the drop down box and typing in the server name, depending on which vCloud Server you are on. Server 1 - myws01.vcloudgroup.net Server 2 - myws02.vcloudgroup.net Server 3 - myws03.vcloudgroup.net Then click connect. connection server(https://storage.crisp.chat/users/helpdesk/websi
Updating your VMWare Horizon Server - Windows
With vCloud Group rolling out the new Release Five Network in January 2019, all clients will need to update their server details in VMWare Horizon Connection Server. Add a new server by clicking on the '+ sign new server' icon or the + sign in the top bar. Type in the server name, depending on which vCloud Server you are on. Server 1 - **myws01.vcloudgroup.
Accessing VMWare Horizon - Tablet and Mobile Phone
vCloud Group Virtual Machines are accessible through a variety of platforms, including your tablet device and mobile phone. You will need to download the VMWare Horizon Client app through the apple or google store (depending if you are using an IOS or Android device). VM Horizon App Once installed, type in the server name, depending on which vCloud Server you a
Updating your VMWare Horizon Connection Server - MacOS
With vCloud Group rolling out the new Release Five Network in January 2019, all clients will need to update their server details in VMWare Horizon Connection Server. Add a new server by clicking on the '+ sign new server' icon or the + sign in the top bar. adding server Type in the server name, depending on which vCloud Server you are on. Server 1 - **myws01.
Setting up your email account on your iPhone / iPad or android smartphone / tablet using the Outlook app
Download Outlook for iOS from the iOS App Store for Apple users and Outlook Application from Google Playstore for android users and then open it. The icon looks like this: ios and playstore After opening the downloaded Outlook app, it will prompt you to enter your full email address, then tap Add Account. If not, open the Menu > tap Settings Outlook app settings > Add Account > Add Email Account
Sharing and Accessing Outlook Calendars
Share calendar within the organization using Microsoft Outlook To Share your calendar it needs to be initiated by the calendar owner, by sending an invite to the contact whom the calendar will be shared with. Please see steps below : Click Calendar. Click Calendar Click Home > Share Calendar. share calendar In th
Setting up your Email Account using the default IOS Email client app (iPHONE, iPAD and IOS users only)
go to Settings > Passwords & Accounts iphone settings tap Add Account then select Exchange Fill out the necessary details : Email : the email address assigned, contact helpdesk if unsure Description
Setting up your Exchange Email using Outlook App account for Android Users
For android smartphones / tablet users, the default email client for your devices is Google Mail as shown below to add an email account go to Settings > Accounts and Back up Select Add Account as shown below Select E
Setting up you Exchange Email using Outlook app for Apple users
You can use Outlook app on your Apple ipad or iphones as the mail client. Follow these steps in setting up the Exchange account: Download from App Store and install Outlook app on your iphone / ipad after installation, tap the outlook icon and click on get started Input email details then click add account,