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vCloud Client WebPortal
How to guide on how to use the vCloud Support Australia WebPortal to create/log support tickets.
Logging in to your Support Portal Account
To log in to your Support portal account, open a browser and go to : http://ticketing.vcausupport.com/portal/ which will then take you to this page : support portal webpage Log in with your username and password - please see image for username format. If uncertain about your credentials, please contact Helpdesk   : ![Severity Guide](https://
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How to Create a Support Ticket
Create a ticket in the support portal in these steps : Open a browser and Go to this link : http://ticketing.vcausupport.com/portal/ , log in using your credentials - see article for more info Logging in to your Support portal account After logging in you will be taken to the default page which is the CREATE NEW TICKET page ![create ticket page](https://storage.crisp.ch
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Viewing Closed Tickets
There is an option for users to view closed tickets and to see the tickets that have been opened in the past for reference purposes only. IMPORTANT NOTE : Tickets can ONLY be closed by Help Desk Support and the IT administrator. Tickets are closed once resolved. To view the tickets : Log in to your Support portal account. Check this article for more info on logging in : https://helpdesk.vcausupport.com/en-au/article/logging-in-to-your-support-portal-account-1txqhby/ Click
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Changing your Support portal Account password
You may be able to change your account password by yourself if you are able to login to your account. In the event that you are not able to log in to your account, you may need to contact Helpdesk To change the account password : Log in to your support portal account, check this article for more info https://helpdesk.vcausupport.com/en-au/article/logging-in-to-your-support-portal-account-1txqhby/ Click the CHANGE PASSWORD tab ![change password tab](https://storage.crisp.chat/users/hel
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Viewing Ticket Status and Info - Administrator / Office Manager / Practice Manager Privilege
Viewing the ticket status and information when using an Administrator account lets you view the number of tickets raised per user, status of the tickets and ticket details. To view the tickets: Log in to your account, see article for more info - https://helpdesk.vcausupport.com/en-au/article/logging-in-to-your-support-portal-account-1txqhby/ After logging in, Click VIEW ALL TICKETS as shown in the image below ![view](https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/im
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