vCloud Support Australia | Help Desk
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vCloud Client WebPortal
How to guide on how to use the vCloud Support Australia WebPortal to create/log support tickets.
Logging in to your Support Portal Account
To log in to your Support portal account, open a browser and go to : http://ticketing.vcausupport.com/portal/ which will then take you to this page : support portal webpage Log in with your username and password - please see image for username format. If uncertain about your credentials, please contact Helpdesk
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Viewing Open tickets
Open tickets are issues that are still ongoing and the support team is still working on the resolution. This page is to view the open tickets for your reference. To view open tickets : Log on to your Support portal account - please see this article : https://helpdesk.vcausupport.com/en-au/article/logging-in-to-your-support-portal-account-1txqhby/?1562032471541 Click the View Open Tickets tab (see image below)  : ![Severity Guide](https://
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Viewing Ticket Status and Info - Administrator / Office Manager / Practice Manager Privilege
Viewing the ticket status and information when using an Administrator account lets you view the number of tickets raised per user, status of the tickets and ticket details. To view the tickets: Log in to your account, see article for more info - https://helpdesk.vcausupport.com/en-au/article/logging-in-to-your-support-portal-account-1txqhby/ After logging in, Click VIEW ALL TICKETS as shown in the image below ![view](https://storage.crisp.chat/users/helpdesk/website/fa76d81e7c836800/im
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Changing your Support portal Account password
You may be able to change your account password by yourself if you are able to login to your account. In the event that you are not able to log in to your account, you may need to contact Helpdesk To change the account password : Log in to your support portal account, check this article for more info https://helpdesk.vcausupport.com/en-au/article/logging-in-to-your-support-portal-account-1txqhby/ Click the CHANGE PASSWORD tab ![change password tab](https://storage.crisp.chat/users/hel
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