vCloud Support Australia | Help Desk

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• Session Collaboration - Joining a session

  See steps below for joining a Session collaboration : the Host user will notify you if you are added in the session as a participant log off from your current VM session and re log-in. you will see a desktop session like this after logging in again, click the session boxed in blue to join : after clicking that, you will see the desktop of the Host.Some readers

• Error in Ubuntu Desktop

  You may encounter an error when logging in or while opening applications to your Ubuntu desktop, shown on the image below, it is okay and wont affect what you're working on. it is an adjustment that the Ubuntu developers are working on, but for the mean time do as follows : Tick Remember this in future and click Don't sendFew readers

• Registration and Appointment for Remote Learning for Students

  Inline with the Remote Learning program for the students that vCloud is having, we will be needing some information for us to set up the remote desktop on your devices at home. In order for us to manage these data, Helpdesk will be needing participants to fill out some online forms and set a date and time for a session in Calendly. See instructions below on how to register : Visit the vCloud Support website https://www.vcausupport.com. On the homepage, hover your mouse pointer on the toFew readers

• Accessing Internet / Web Browsers (Google Chrome, Mozilla Firefox)

  To browse the internet, you will need to open a browser. There are a couple of internet browsers available and for your Ubuntu Desktops, we have selected the two best browsers, Google Chrome and Firefox, both browsers have similar functionalities and features, you can pick whichever browser you are more comfortable using. here is a quick guide on accessing them GOOGLE CHROME to access google chrome, click the google chrome icon (as shown below) ![](https://storage.crisp.chat/users/helFew readers

• Session Collaboration - Sending an Invite to Guest Users

  Session Collaboration is a feature wherein you can invite users to view and interact on your computer screen. Ideal for meetings and visual planning. To Initiate a Session Collaboration between two VMware Horizon users, the Session Host user needs to send an invite to the Session Guest User. Follow the steps below on how to send an invite to a Guest user for a session: ***Important You can invite only users that belong to a domain that the server allows for authentication. In other words, yFew readers

• Accessing Teamviewer on the Ubuntu Linux Desktop

  Teamviewer is an application which is essential for the HELPDESK to be able to access your Ubuntu desktop to do support, make adjustments and configurations, remotely. In case this application is not running on your desktop, HELPDESK wont be able to connect to your desktop. So it is essential to have Teamviewer running in situations that you will be needing support. if it is not running, access and open the application via : Click the Show application button as shown below : ![](https://sFew readers

• Accessing Settings on the Ubuntu Linux Desktop

  Accessing settings in the Ubuntu desktop is essential if you want to make changes or personalize the appearance of the desktop, peripheral or component adjustments, or any other changes you want to make, to access the settings check out the steps below : To access the settings click the settings icon as shown below : after clicking a window will appear with all the settings. On the left hand pane (Few readers

• Session Collaboration - Session Host controls

  Session Collaboration host controls allows the host to remove a collaborator / participant from the session and allow a collaborator to gain control of the session environment, see below for more information : To access Session Collaboration controls, click the session collaboration session icon, to locate the icon please see this article ![](https://storage.crisp.chat/users/helpdesk/websiFew readers

• Session Collaboration - Locating the Session Collaboration icons on your Desktop

  Locating the Session Collaboration icons on your desktop can be a bit tricky, so we have to be familiar on where it is located. It can differ depending on which OS you are using : WINDOWS - it is located in the system tray , located in the lower right side of your desktop, the small arrow button pointing upwards. See image below LINUX - it is located on the upper right side of the desktop, the sFew readers

• Accessing Microsoft Office 365 Applications on the Ubuntu Linux Desktop

  Accessing the office applications in the Ubuntu desktop is pretty much alike accessing applications in a tablet or android phone, we have placed shortcuts on the desktop which can be clicked to easily open the applications : click and open the application that needs to be accessed, Microsoft Word - Document processing application, Microsoft Excel - Spreadsheet application **Few readers

• Using Multiple Desktops in your Ubuntu VM

  Using multiple desktops in your Ubuntu Desktop is a feature that can be utilized to your advantage, going thru multiple (but different) browsers open at the same time or applications simultaneously opened. Check out the instructions below : When logged in to your Ubuntu VM and lets say you have a browser / application open, click on ACTIVITIES on the upper right side of your desktop, right after clicking Activities, the current screen will some what zoom in and you will notice the window traFew readers