vCloud Support Australia | Help Desk

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• Keyboard Shortcuts - Basic

  Basic Keyboard Shortcuts These are 10 must know keyboard shortcuts for anyone using a computer today. CTRL + C = Copy Text CTRL + X = Cut Text CTRL + V = Paste Text CTRL + Z = Undo Copy, Cut, Paste Text CTRL + A = Select All CTRL + F = Find Text CTRL + O = Open File CTRL + S = Save File (Save As if saving the first time) CTRL + P = Print (To print dialog) CTRL + R = Refresh WindowSome readers

• How to sign in to Cisco Webex

  to sign in to Webex : click the Webex icon on your desktop or in the start menu. Once prompted, sign in using your account credentials: after entering your correct credentials, you will arrive at the Webex home screen. to start the session, click on the Webex invite sent via emailFew readers

• How to Sign in to Microsoft Teams

  To sign in to Microsoft Teams Click the Microsoft Teams icon on your desktop or in the Start Menu Log in using your credentials (contact Helpdesk if you're unsure of your credentials) after signing in you'll arrive at the Teams home screen as seen below. you can now open video conferencing invites sent to youFew readers

• How to Sign in to Skype

  to sign in to Skype, Click the Skype icon on your desktop or in the start menu. You will be prompted to sign-in. Use your credentials on signing in to your Skype account after signing in, home page screen will appear and you can start using Skype for chat or video conferencingFew readers

• How to Sign in to Zoom

  See the quick how-to guide below in signing on to zoom click the Zoom icon on your desktop or in the start menu : Sign in with your credentials After signing in to your account you'll get to the zoom app home page, where you will see the buttons for joining a meeting, scheduling a meeting, joining a meetingFew readers

• How to set up One Drive

  activating One Drive is essential for sharepoint to be activated. follow these steps below click start, type in Onedrive and click the app One drive log in screen will appear, Enter credentials provided by IT Team or Practice Manager then hit sign in Once you have logged in a window will appear informinFew readers

• How to access your email outside the cloud (OWA - Outlook Web Access)

  To access emails on your local PC (outside the cloud), for access to any Zoom, Cisco Webex, Microsoft Teams, Skype or any other video conferencing invites sent via email, please follow this how to guide : Open a browser and in the address bar type : https://mail.domainname.com/owa domainname.com, please replace with your domain name here. which will take you to the page below: Type in your uFew readers

• Activating Sharepoint on your Workstation

  To be able to use sharepoint it needs to be synced to you workstation: you will need to : *have one drive pre configured and signed in with your account, see this article for more info - One Drive Setup *have offiice 365 installed *have activated office 365 on your workstation, see this article : [Activating Office 365](https://helpdesk.vcausupport.com/en-au/article/activating-microsoft-officFew readers

• How to user WeTransfer.com for sending documents

  Wetransfer is a free file transfer website that anyone can use, when transferring files up to 2GB. We recommend using wetransfer if the attachments that you will be sending, will exceed 50mb (maximum size of mail sent / received) in size. You also need to consider the allowed mail receiving size of the recipient. Depending on how their mail is set up, others can only receive 15mb, anything exceeding that will make the email bounce back to the sender. In using wetransfer, the file is sent / receiFew readers

• How to Activate Office 365 apps

  Activating Office 365 apps is essential to be able to use the office applications you will need : Office 365 activation account - supplied by the IT team or Practice Manager do the following steps: open any office applications (ie. Word, Excel etc..). After opening an application, if your Office 365 is newly installed or non registered, a sign in window should appear. click sign in and enFew readers

• How to set up Two Factor Authentication (2FA)

  When you sign into your online accounts - a process we call "authentication" - you're proving to the service that you are who you say you are. You may hear it called "Two-Step Verification" or "Multi-factor Authentication" but the good ones all operate off the same principle. When you sign into the account for the first time on a new device or application (like a web browser) you need more than just the username and password. You need a second thing - what we call a second "factor" - to prove wFew readers